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Troubleshoot changing online safety or privacy settings on Xbox One
All services and games are active. See detailsIf you're having trouble changing your privacy and online safety settings on your Xbox One console, check to make sure you've done the following:
- You're signed in to Xbox Live. You must be online and signed in to make changes.
- You’re signed in to the console using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.
- If you receive an error message when you try to change your privacy settings, search for the error using the Error Code Lookup Tool.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Manage your privacy and online safety settings on Xbox.com
If you’re having trouble managing your privacy and online safety settings on your console, sign in with your Microsoft account and click Xbox One Online Safety to review and change your settings online.
Solution 3: Add or remove a passkey to change settings
Have you set the Sign-in, security & passkey settings on your Xbox One to require a passkey to change settings? If you’ve forgotten your passkey, you can remove the current passkey. After three failed attempts to enter your passkey, you’ll be prompted for your Microsoft account password. Enter your password, and you can then remove the forgotten passkey.
If you want to create a new passkey, select create a new passkey and follow the instructions.
If you don’t add a new passkey, you’ll be prompted to enter your password if your Sign-in, security & passkey settings are still set to require a passkey to make changes. You’ll have to change this setting to stop getting prompted.
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support.xbox.com
How to manage your activity feed and privacy
All services and games are active. See detailsThe activity feed lets you post messages to friends and share your latest exploits. Make a general post by heading to the Community tab and selecting Got something to share?, or comment on any of your friends’ achievements, screenshots, game clips, or broadcasts.
Adults can see screenshots, game clips, and broadcasts made by anyone else on Xbox Live. If that doesn't appeal to you, you can change this by going to Settings and selecting Account > Privacy & online safety > Xbox Live privacy > View details & customize > Game content.
Options under Game content include:
- You can share game clips and screenshots
- Others can see your game clips and screenshots
- You can see and upload community creations
- You can broadcast gameplay
- You can share content made using Kinect or another camera
Choose Everybody, Friends, Only me, or Block to narrow whose comments and content you can see or allow to see.
Default settings for teens and kids are more restrictive, but they can be adjusted by an adult in the family.
For adults, anyone can view and comment on what's going on in your activity feed. Other things they can do:
- Like something in your feed Share something in your feed with someone else
- See who liked or shared something
- Leave comments on something in your feed
- Read other peoples’ comments
Default settings for kids are more restrictive, but they can be adjusted by an adult in the family. For example, settings allow only a child’s friends to communicate with them. They can see other people’s content, but they need permission to add friends.
Teens have basically the same default settings as adults.
To change your activity feed preferences, update your privacy settings by going to Settings and selecting Account > Privacy & online safety > Xbox Live privacy > View details & customize > Communication & multiplayer.
Options under Communication & multiplayer include:
- You can join multiplayer games
- You can play with people outside of Xbox Live
- Others can communicate with voice, text, or invites
- You can communicate outside of Xbox Live with voice and text
- You can use video for communications
- Others can see your activity feed
Choose Everybody, Friends, Only me, or Block to narrow who can see your feed and communicate with you.
A couple of settings will share achievements and game captures automatically to your activity feed. To check these, go to Settings > Preferences > Activity feed. Select Share achievements automatically for achievements and Share clips & screenshots automatically for game captures.
For more info on managing your child’s privacy settings, see Change your child’s Xbox privacy and online safety settings.
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support.xbox.com
How do multiplayer and communication work for cross-network play?
All services and games are active. See detailsIn multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text.
Some games can be played across networks—between people on Xbox Live, for instance, and people playing on Nintendo or PlayStation (even, in some cases, on PC).
- On Xbox One, press the Xbox button to open the guide. Then go to System > Settings > Account.
- For yourself, select Privacy & online safety > Xbox Live privacy > View details and customize > Communication & multiplayer. For a family member, select Family settings > Manage family members. Choose a family member, then select Privacy & online safety > Xbox Live privacy > View details and customize > Communication & multiplayer.
- Review and choose settings for the following:
- Everybody. This means you can communicate with anyone who’s playing that game on networks other than Xbox Live.
- Block. This means you can’t communicate with anyone playing on networks other than Xbox Live. This setting does not affect communication with players on Xbox Live.
- In-game friends. This means that while playing cross-network games, the only people outside of Xbox Live you can communicate with are friends you’ve added in a given crossplay game.
You can play with people outside of Xbox Live. This is the switch to either allow or prohibit all cross-network play.
You can communicate outside of Xbox Live with voice & text. When cross-network play is allowed, this lets you control communication—from blocking or allowing it, to allowing it only between you (or your child) and friends you designate in a given game.
Choose to allow cross-network communication by text and voice with:
This setting functions independently of the setting for Xbox Live friends (Xbox Live privacy > Friends & clubs > You can add friends).
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support.xbox.com
About the core family safety features of Xbox One
All services and games are active. See detailsYou can set content restrictions based on the content’s recommended age, which Xbox One uses to control the child’s access to specifically rated games, movies, TV shows, and music. By default, if the child is under 8 years of age, Access to content is set to “Off.”
To change the default setting for your child:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Under Account, select Family.
- Select the child account you want to update.
- Select Access to content.
- The content limits are unrestricted for all users over the age of 8. You can select preset age-appropriate limits by choosing your child’s age from the list. We’ll show you what the presets are for that age. You're not restricted by date of birth—you decide which maturity level is appropriate.
Web filtering allows parents to determine what kinds of websites their children can view in the Microsoft Edge app. These are the default settings by age group:
- Young children: General interest
- Child and teen accounts: Online communication
To change the default setting for your child:
- Press the Xbox button to open the guide.
- Select Settings.
- Select All Settings.
- Under Account, select Family.
- Select the account for the family member whose settings you want to change, and then select Web filtering. Choose the appropriate setting.
Note Web filtering settings on the Xbox One console are not transferable to other Microsoft services such as Windows 10. Settings for your Windows PC can be managed through the Microsoft Safety & Security Center.
Xbox One enables the parent to control what kinds of apps each child may download from Microsoft Store. The setting options are:
- Blocked (none)
- Free apps only
- Free or paid apps
To change the default setting for your child:
- Press the Xbox button to open the guide.
- Select All Settings.
- Under Account, select Family, select the account for the family member whose settings you want to change, and then select Access to content.
- Change the Buy and download setting.
Thank you for your feedback
support.xbox.com
